FAQ


GENERAL
- Can you wash the ActivityPlayMats?
Yes you can. We recommend hand washing your precious, handmade mats. We have heard of a lot of customers washing their mats on a cold, gentle cycle with no problems at all, however sometimes the mats can loose a little bit of their stiffness and possibly slight fading.
- Do you have In-Stock ActivityPlayMats?
All In-Stock mats get uploaded to our online shop. If all mats are sold out, we'll be working hard to create more and upload them ASAP.
-All your mats say they are SOLD, are you really sold out?
Yes, our mats sell super quickly so make sure you sign up to our mailing list to receive a notification as soon as we have more in stock. And then.... BE QUICK!
- When will you have more In-Stock mats available?
We are regularly uploading new stock, so if we are sold out, it won't be long till we load more.
- Can I receive an email when you have more In-Stock?
Yes, sign up at the bottom of this page to be on our mailing list.
- Can I come and look at your ActivityPlayMats?
Of course you can. Please email us for information and to make sure we are there.
- Do you have a shop-front?
No we don’t. We are solely an Online company, but you never know. ;)
- Do you attend any markets?
We haven’t booked in to any markets in the near future. To find out if we will, sign up to our newsletter.
- How do I sign up to your Newsletter?
Scroll down to the bottom of this page, fill out the details and wait for your confirmation email.
- How can I contact you?
Our email is hello@stinasstyle.com.au
CUSTOM ORDERS
- How do I book a Custom Order spot?
Please head to our custom order page and click the custom orders box. Fill out the details and book your spot by either paying a $100 deposit or full payment. We will be in touch with you to confirm your spot. 
- When do I choose fabrics?
Fabric suggestions will be posted closer to the time of your booked month, so you do not need to know which colours you want until then.
- What fabrics do you use on your playmats?
We use Cotton and linen fabrics for our ActivityPlayMats.
- When will my Custom Order be ready/posted?
Your custom order will be posted/ready towards the end of your booked month.
- When is the final payment due?
Upon completion.
- Can I pay a deposit to book a Custom spot?
Yes you can.
- How long are you booked for?
Please refer to our Custom Order page for more information.
- I need to cancel my order, will i receive my money back?
Yes, you'll be able to get your money back, however there is a non refundable service charge fee of $10* up to 2 months before your booked month. A greater non refundable fee will be applied within 2 months before your booked month.
* additional PayPal charges may apply
SHIPPING
- Can I choose to pick up my order?
Yes, you can pick up your order in Mornington, VIC.
- I have purchased an InStock item. When will this be posted?
We aim to post your order within 3-5 business days. Please note, EXPRESS orders will be posted on Mon, Tue, Thu or Fri.
- How much is postage?
Postage is calculated during the checkout procedure as this amount varies.
- Do you ship international?
We ship worldwide, except NorthAmerica.
WHOLESALE
- Do you offer wholesale?
At this stage we do not offer wholesale, however we are working on options to make this possible in future. Please send us an email to register your interest.